SHIPPING


WHAT WILL DELIVERY COST? 
We use the Royal Mail for posting items and offer either First Class Post or Special Delivery Next Day for UK destinations. Items sent by Special Delivery must be signed for on delivery at their destination so please ensure someone is available to do this. 

Single DVD Delivery Costs: UK Royal Mail First Class £1.95 
UK Royal Mail Special Delivery Guaranteed Next Day £5.60 
Europe Airmail £3.75
Rest of World Airmail £4.75 
(additional copies are an additional £0.75 postage each) 
HOW QUICKLY WILL I RECEIVE MY DVD?
 
All weekday orders received before 2pm (UK time) will, wherever possible, be dispatched on the same day. If your order is really urgent and within the UK, please telephone us on 01337 258125 and we can arrange Royal Mail Special Delivery. 
Standard delivery is by Royal Mail 1st class. International orders are sent as 'small package' airmail. We can't guarantee delivery times but in general, most UK customers receive their DVDs the next day. Airmail generally take 3-5 days for Europe and North America. However customers outside the European Union should also allow at least an additional day or three (and sometimes up to a week) for their DVD to clear their own countries customs checks. U.S. customers generally receive their DVDs in about 6 working days.

CAN I CANCEL MY ORDER?


You may cancel your order for any reason up to the point of dispatch. If you do cancel the order within this time any payments made by you will be refunded in full within 7 days.
WHAT IS YOUR RETURNS POLICY?

If you are not entirely happy with the product that you have chosen, then you may return it to us within 7 days of receipt. We will be pleased to offer you an exchange or, at our discretion, a refund, provided the product is returned complete, in perfect condition and with the original packaging intact.
RETURNS
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. To return any products to us please return the item together with the delivery invoice (which comes with your order) and clearly mark whether you would like a refund or exchange.
Please send return item to:
Returns Department
Trufflepig Films
65 High Street
Newburgh
Cupar
Fife
KY14 6AH
United Kingdom
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund postage where the goods are faulty.